Acknowledging Trumps Kudos

Just when the workplace seems distant and impersonal, acknowledgement rather than kudos may be the most game-changing instrument a leader can use to help individuals reconnect with others and regain their self-worth.

Coaching a CIO about findings on his team’s wellbeing, I suggested that he might want to recognize their candid contribution to a survey we had run. Very thoughtfully in surprise, he asked, “do you mean…